True Balance Customer Care Complaint Number & Toll Free Helpline

True Balance Customer Care
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True Balance Customer Care Complaint Number & Toll Free Helpline

True Balance is a Balance checking “Mobile Application” in India for Android users only. They have more than 30 Million active users using their Mobile App.

Apart from balance checking, you can also do easy Recharge of DTH, GAS, and Electricity Bills with True Balance. Even you can ear points by inviting your family and friends.

They have also introduced “Digital Wallet” services to their customers.

You don’t have to dial anymore to know your Balance, Data Remaining, Call Pack Expiry, Rate Cutter Expiry, and Promo Balance Remaining & Expiry.

If you are using dual sim then “True Balance App” will show the both Sim 1 and Sim 2 balance and other service information at the same time.

Recharge Service-

Sometimes recharging become difficult and frustrating when you are traveling from circle to another circle. So, True Balance has made this very easy and quick.

Promo Codes-

True Balance Promo Codes are the coupon codes that can be used to earn free points when user recharges using Netbanking or Debit/Credit Cards.

You can redeem these points for further recharges.

Sometimes, because of a technical issue, users can’t avail or face issues in the services of “True Balance”. So, they are free to contact “True Balance Customer Care Support”.

List of Customer Care Alternatives is as Follows.

S.No-Ways to ContactWorking Hours
1-True Balance Customer Care Complaint NumberWorks only from 9 am to 9 pm
2-Customer Care Email Address24 Hours and 7 Days a Week
3-True Balance Office AddressOffice Hours
4-Social Profile Support24 Hours and 7 Days a Week
5-Frequently Asked Questions (FAQS)24 Hours and 7 Days a Week

Just go through the all above list and we are pretty sure you will find all the solution of your problems.

1- True Balance Customer Care Complaint Number

Many users want to make complaints about there services and this is the most used contact alternative. They have a complaint toll free number i.e 1800 102 5091 and it works from 9 am to 9 pm.

In order to contact them, please contact them between the timeline otherwise no one will entertain your call.

Reasons to Dial-

There are several reasons which could be used in order to contact “True Balance Customer Care Complaint Number”.

a- For Complaint
b- For Feedback
c- For Suggestion
d- Refund related Issues

These are the main issues and you can also call them for other concerns also.

2- True Balance Customer Care Email Address

We all know the “Email Address” is one of the popular ways to contact any customer care. That’s the main reason they have launched it and everyone is familiar with it.

It is very easy to send a written e-mail with attachments.

Support Email Id- &


a- This is available 24 Hours and 7 Days a Week.
b- Privacy Maintained.
c- Time-Saving.

3- True Balance Office Address

Visit the Office Location when your concern is pretty big and other “True Balance Customer Care Alternatives” didn’t provides the solution of the problem.

India Office Address-

Balancehero India Pvt. Ltd.,
Office No-121, 2nd Floor, Sector-44,

International Office Location-

6th Floor, Tipstown S2, 169, Yeoksam-ro,
Seoul, Korea, 06247

4- Social Profile Support introduced by True Balance Customer Care

It is one of the new and innovative way to contact the support system of True Balance. They have a well maintained profile on Facebook, Instagram, and Google Plus.

Our team do suggest all its users to like or follow these profiles in order to share your Complaints & Suggestion with their team.

  • Facebook-
  • Instagram-
  • Google Plus-

Q- How to make complaint with the help “Social Profile”?

A- It is pretty easy just Like & Follow the page first. After that, share your opinion, complaint, issue either on the Wall of the Page or Message them.

Within 2 working days one of the “True Balance Customer Care Executive” will contact you and provide you the best possible solution of your problem.

5- Top FAQs asked by the Users of True Balance

All common questions which are asked mostly by the True Balance customers are shared here.

Q-1- What to do when my money got deducted but the recharge not done?

Ans- This is the most asked question and a lot of users are facing this issue the most. So, don’t worry you your money will be refunded back to you within 7 to 9 working days.

If you didn’t received your money then you should dial the “True Balance Customer Care Complaint Number” and tell them about your concern.

Q-2- How to know the Bill is paid?

Ans- You can check it in the order history and at the time of recharge you will receive a pop up of a successful transaction.

Q-3- How to Add money in True Balance Wallet?

Ans- To Add money to your True Balance Wallet, Follow these Steps.

a- Tap on “Wallet” icon on the top right of the Home Screen
b- Then, Tap on Add Money
c- Enter the Amount and Tap on Add button
d- Select your Payment options Debit/Credit/Net Banking
e- Then, Enter all your required information.
f- After that, you will see a “Success” message once your transaction is completed

Q-4- How to do a Recharge of DTH/Gas/Electricity Bills?

Ans- True Balance recharge feature is very good and easy to learn. Those who want to learn then follow the below steps.

a- Open the “True Balance Mobile App”.
b- Click on “Recharge” button.
c- Select from DTH/Gas/Electricity.
d- In Case of DTH, Select DTH Operator.
e- Than, Enter either your Registered Mobile Number or Viewing Card Number.
f- Enter the Recharge Amount.
g- Select the Payment method and fill all the required information.
h- In the End, You will receive the “Success” message.

Q-5- Why My Recharge keeps getting Failed?

Ans- There are several reasons that could occur and will result in Failed Transaction.

a- Incorrect Number
b- Invalid Pack- Message will be “Try to recharge with another plan”.
c- Operator Issue- Message will be “Please contact your operator directly”.
d- Server Issue- Message will be “Please try again later”.
e- Connection Issue- Message will be “Please try again later”.

To see more question and answers, please visit the “Frequently Asked Question (FAQs)” page.

Important Links-

Click Here to Download the True Balance Mobile App

Official Website Address-

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