How to Contact Freecharge Customer Care Department for Assistance

Freecharge Customer Care
Freecharge Customer Care

When we heard the term Freecharge than one thought came into the mind i.e Digital Wallet which can be used to make Payments for Utility Bills such as DTH, Metro Recharge, Postpaid, Prepaid, and More.

But, its services not finished yet as they have introduced a new service Chat-n-Pay which is a secure way to make payments to Friends, Family, and Merchant in less than 5 Minutes.

In order to Better Understand their services, users can make contact with Freecharge Customer Care. This department is specialized in briefing all Freecharge Services and Offers.

Freecharge also aims to get millions of merchant under there Umbrella from the Organized and Un-Organized Sectors. They also claim best in a Market because of following characteristics.

1- Instant Recharge Process.
2- Best Discounts & Offers.
3- Secured Payment Process.
4- Hassle Free Online Experience.
5- Easy Voucher Redemption Process.
6- Best Customer Care Support to look after all Users.

After having these good characteristics, users are still pointing fingers at there support because they are facing many problems with “Freecharge Services & its Mobile Application”.

Why Do Users need to Contact Freecharge Customer Care?

Actually, there are numerous reasons in order to contact them but we will share only the most frequently faced issues.

1- Recharge not Done but amount got debited from the Wallet.
2- An Un-necessary amount charged.
3- Mobile Application is not working properly.
4- Forgot Password.

After analyzing the internet we have found the above reasons which are causing problems in using Freecharge Services.

We have also seen that they are working effortlessly in order to solve these issues for the better customer experience. But, many users are unable to find help regarding these issues. So, we recommend them to contact “Freecharge Customer Care Department” to get the solution.

How to contact Freecharge Customer Care?

They have introduced various methods which will directly connect you to them and we will share all with the detailed information about them.

6 Ways to ContactWorking Hours
Freecharge Mobile App24 Hours 7 Days a Week
Office AddressWorking Hours
Freecharge Customer Care Number365 Days from 7 am to 11 pm
Complaint Email Address24 Hours 7 Days a Week
Frequently Asked Questions (FAQ)24 Hours 7 Days a Week
Social Support24 Hours 7 Days a Week

Freecharge Mobile App Support

We have found a very cool way to contact them and this is known by least users. Our team wants to aware other users about this contact alternative.

To use this method, you need to follow below steps.

1- Open the Mobile Application.
2- Click on “More” button which is located in the footer.
3- After that, Click on “Support” button.
4- You will see the “Feedback” button there.
5- Click on it and Share whatever you want.

You will get the response within 1 to 3 working days for sure.

Freecharge Office Address

Without the physical locations, users can’t put there trust in any organization. Even users can make contact with the top authorities when they want to.

Head Quarters-

Accelyst Solutions Pvt. Ltd.
D-1, Udyog Sadan No.3, MIDC Central Road,
Andheri (E), Mumbai-400093, Maharashtra

Contact Number- +91-22-40363031

Mumbai Office Address-

Vaibhav Chambers,
Unit No. 2A, 2nd floor,
Bandra Kurla Complex,
Bandra East,
Mumbai – 400051

Freecharge Customer Care Number

Usually, every business has its own “Toll Free Helpline” or “Customer Care Number” because they know every user searches for its because it is easy to connect. We want all their users to save it in there mobile contact list before they forget.

For all states users, they have a single customer support helpline i.e 080-33037133. Keep in Mind, that standard calling charges apply.

Users should call them in between 7 am to 11 pm.

You can make Complaint in regarding any Suspicious Activity/Transaction, Block their Account, Transaction, and Issues related to there services. In Few Cases, they generate “Ticket Number” than the period of resolution is 7 Business Days.

Complaint Email Address

There are many queries that can’t be explained over the phone that why they have introduced an “Email Id”.

You can explain your query very well by sharing the snap or attachment with them and its plus point is that users don’t have to wait for there turn like they wait on “Freecharge Customer Care Helpline Number”.

Email Id- care@freecharge.com

You can also share your valuable feedback with there support team.

Frequently Asked Questions (FAQ)

You can judge it by its name that most timed asked questions are listed on this page with the solution which is published by trained executives.

Categories are created where questions are listed with the solutions.

Popular Categories are Wallet, Online Payment, Cashback Offers, P2M, Recharge Related, Account Related, Voucher, General Queries, Customer Support, and Much More.

It is also known as Freecharge Support.

Social Support

Almost 99% users of Freecharge are available on popular social profiles such as Facebook or Twitter. So, we want to tell them to utilize this option also but this could be a hit or miss for them because we have tried it and got a response within 2 working days.

So, you can also use it.

How to Use-

1- Like & Follow Freecharge Page.
2- On its Wall, Share your Question, Issue or Query whatever it is.
3- Wait for 1 or 2 Working Days.

These all are the ways which lead all of you to “Freecharge Customer Care Support”. Apart from it, we have seen many cases that users contact them but didn’t get the solution. So, they have designed a “Customer Grievance Redressal Framework” where you will find the “Level Wise Support”.

Level 1-

Under this Level, a customer can contact them via customer care number and email address. If users didn’t get the solution then they can contact to the Level 2 Support.

Level 2-

They aim to resolve all queries or complaints at the Level 1. If they didn’t get a satisfactory solution than can contact the “Grievance Officer” by providing them the Ticket Number and other important details also.

Email Address- grievanceofficer@freecharge.com

Grievance Office Postal Address-

Freecharge Payment Technologies Private Limited,
DLF Cyber Green, 16th Floor, Tower-C,
DLF Cyber City, DLF Phase-3,
Gurugram Haryana-122002, India

Working Hours- 9:30 AM to 6:30 PM (except National Holiday)
Query Resolution Time- 10 Business days from the Date of Receipt.

Level 3-

If the Complaint is still unresolved for more than 30 days than you should contact to the Axis Bank who possess all the rights to take action.

Email Address- freecharge.nodal@axisbank.com

Nodal Officer Postal Address-

Nodal Officer, Axis Bank Ltd, NPC1,
5th Floor, “Gigaplex”, Plot No I.T.5, MIDC,
Airoli Knowledge Park,
Airoli, Navi Mumbai-400708

Working Hours- 9:30 AM to 5:30 PM (Monday-Friday; except bank holidays)
Query Resolving Time- 10 Business days from the Date of Receipt.

Before, making contact with any of there levels please mention your “Ticket Number” for smooth processing of the issue, complaint or question.

Final Worlds or Conclusion

We shared almost all best ways to contact “Freecharge Customer Care” but it is up to you which one suits you the most. Those who want immediate response than they should call “Freecharge Customer Care Number” otherwise use their Email Address for Support & Help.

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