Airtel Payments Bank Customer Care & Toll Free Number: Complaint Helpline

Airtel Payments Bank Customer Care

Airtel Payments Bank Customer Care & Toll Free Number: Complaint Helpline

Airtel has introduced an innovative way to open a savings account easily with the help of “Airtel Mobile Number” and the name of the service is “Airtel Payments Bank”.


  • Earn 5.5% p.a interest.
  • Free Personal Accident Insurance cover of Rs 1 Lakh.
  • Your Mobile Number is your Account Number.
  • Withdraw cash at any of our Banking Points.
  • Send Money to your Friends and Family with ease.
  • Instant Account Opening.
  • New Offers & Discounts.
  • Shop, Recharge, & Pay Bills.

Only Airtel users can open a savings account with “Airtel Payments Bank” if you want to open then you have to port your number to Airtel or you have to purchase a new mobile number of Airtel.

With a lot of benefits, we urge Airtel Users should use “Airtel Payments Bank” service once in a life.

Here, we gonna share all possible ways to contact its customer care support with detailed information. Our team will also share the list of questions with the solution which were asked by the users.

6 Ways to ContactWorking Hours
Airtel Payments Banks Customer Care & Toll Free Number24 Hours and 7 Days a Week
Non-Airtel Users Customer Care Number24 Hours and 7 Days a Week
Customer Care Email Address24 Hours and 7 Days a Week
Airtel Payments Bank Office AddressWorking Days from 9 am to 5 pm.
Register your Complaint at Grievance Redressal Cell24 Hours and 7 Days a Week
Contact Details of Nodal OfficerMonday to Friday from 9.30 am to 6.30 pm

We can give you a surety if anyone of you used any of the above contact alternatives then you will get the answer to your questions or complaint.

1- Airtel Payments Bank Customer Care & Toll Free Number

For Airtel customers, they have introduced a toll-free helpline i.e 400. You can dial it from anywhere anytime only from the Airtel Prepaid or Postpaid Number.

This number will connect you to the customer care executive of Airtel Payments Bank. You can ask anything related to Account Opening, Adding Money, Transaction, Recharge, Transfers and Even you can also make the complaint against any of its services.

We know that many users still face many issues in making contact then they should follow the below steps.

Q- How to Contact Airtel Payments Bank Customer Care Executive?

A- Follow the below steps and you call will be connected to one of the call center executives.

1- Dial Airtel Payments Bank Customer Care Number i.e 400.
2- Press 1 for Hindi and 2 for English.
3- After that, Press 1 for Airtel Payments Bank Wallet and other Services.
4- Then, Press 9 to Connect your call to Airtel Payments Bank Customer Care Executive.

2- Non-Airtel Users Customer Care Number

For Non-Airtel Users, they have also introduced a customer care number so that they can contact their customer care executive and ask whatever they want related to “Airtel Payment Banks Service”.

But you should know that it is a chargeable number which works 24 Hours and 7 Days a week.

Airtel Payments Bank Non-Airtel Users Contact Number- 8800688006

Dial this helpline, Select 1 for English or 2 for Hindi then Press 1 to Select Airtel Wallet and after that, you will get all information about Airtel Payments Bank Wallet.

Then, Press 8 to Contact the Customer Care Executive to Airtel Payments Bank Executive.

3- Customer Care Email Address

Email Id has become very popular and common way to contact any customer care department because of its unique benefits.

a- Privacy
b- Time-Saving
c- Add Attachments
d- Keep it as long you want

Airtel Bank Complaint Email Address-

You can send suggestion, feedbacks, or complaints to the above-mentioned email address. But, expect a revert within 2 working days.

If you are not satisfied with the reply then you should try “Airtel Payments Bank Customer Care & Toll Free Number”.

4- Registered and Customer Care Mail Office Address

Registered Office-

Airtel Payments Bank Limited
Bharti Crescent, 1, Nelson Mandela Road,
Vasant Kunj, Phase – II,
New Delhi – 110070

Customer Care Mail Office-

Airtel Payments Bank,
1st Floor, Tower B, Plot No-16,
Udyog Vihar Industrial Area Phase 4,
Gurgaon – 122001

You can send written mail via Speed Post to the above office address and the authorized person will read it and provide you the assistance you want.

5- Register your Complaint at Grievance Redressal Cell

There are many cases when customer didn’t get too much help from the basic customer care support. In that case, they can approach to the Grievance Redressal Cell.

You can make a complaint against any of the bank service that the customer holds or avails.

Complaint Email Address-

1- Just log in to your Gmail Account.
2- Click on “Compose” button.
3- Provide the Email Address, Subject, and your Complaint you want to send.
4- You also have an option to attach an image or document you want.
5- In the End, Click on Send Button.

Within 1 or 2 days you will get a reply from its customer care department.

6- Contact Details of Airtel Payments Bank Customer Care Nodal Officer

There are many cases when customers go the resolution at “Grievance Redressal” but it doesn’t meet the expectation then they can contact to the Nodal Officer whose name is Mr. Vikas Rana (Principal Nodal Officer).

Email Address-

Complaint Helpline- 0124-4247797

Customers contact then via its complaint helpline from Monday to Friday and the timings are 9.30 am to 6.30 pm.

Airtel Payments Bank Customer Care Additional Contact Information-

1- Complaint at Banking Ombudsman

If a customer didn’t get any satisfactory answer within 30 days of complaint he/she can lodge a complaint under the banking scheme 2006 to the ombudsman appointed by the Reserve Bank of India in charge of the region where the customer has his/her account.

To know the details about the Banking Ombudsman visit at

2- Top Frequently Asked Questions (FAQs) about Airtel Payments Bank

Here, we are sharing few questions with its solution for “Airtel Payments Bank” customer informational purpose.

Q- How to Get an Airtel Payments Bank Account?

A- It is very simple just follow the below steps.

1- To open an Account you should visit at
2- Then, provide your Mobile Number and you will receive an OTP.3- After that Click on Proceed Button.
4- Then, You have to Fill a Form where you have to provide your Name, Email Id, Date of Birth, MPIN, Validation Document, Document Number. and Pin Code.
5- In the End, Click on Create an Account.

You will receive a message “Thank You, Your Wallet has been created. You are now a step closer to getting a Saving Account”.

Still, your savings accounts are not created. To open a Saving Account, follow the below guidelines.

1- Login to its Mobile Application.
2- Then, Click on “Apply for Savings Account”.
3- Enter your Aadhaar Card Number to get Started.
4- Click on Proceed Tab.
5- Provide Father Name, Mother Name, Marital Status, Occupation, Annual Income, and Pan Card.
6- Again, Click on Proceed Button.
7- Then, Fill all information in Step 2.

Still facing issue then dial “Airtel Payments Bank Customer Care & Toll Free Number”. Even you can also use their other contact alternatives which are shared here.

Now, Your “Airtel Payments Bank” account has been created successfully.

Q- How to Add Money to your Account?

A- To Add Money to your saving account you have to first login and after that, you can add money. There are other options like you can visit Airtel outlets or airtel payments bank center to add money.

Just tell them your Account Number and the money will be added.

Add Money through its Mobile Application.

1- Open its Mobile Application.
2- Then, Click on Add Money.
3- Enter the Amount which you want to add.
4- Select either Debit Card/Credit Card/Net Banking in order to add money to your wallet.

Q- How to Recharge via Airtel Payments Bank mobile application?

A- First user should know that they provide only Mobile, DTH, and Data Card recharges only.

Find below you will get all information step by step.

1- Login to your Account.
2- Click on Recharge Button.
3- Select either Mobile/DTH/Datacard.
4- Enter the Mobile Number or whatever is required.
5- Then, Select your Operator and Enter the Amount.
6- After that, Choose the Payment Option which is suitable for you.

Q- Is Airtel Payments Bank is chargeable or not?

A- It is totally free so don’t hesitate in opening an account.

3- Airtel Payments Bank Social Profile Customer Care Support

They do have a social page on Facebook, LinkedIn, Twitter, and Youtube. Customers can easily use these social channels as a contact way to Airtel Payments Bank Customer Care Department.

Q- What you have to Do?

A- Just write your concern on their social profile wall. One of Airtel Payments Bank Customer Care Executive will look it and contact you with a solution.

  • Facebook-
  • Twitter-
  • Youtube-
  • Linkedin-

For more information, we also urge all of its users to visit its official website page i.e

For the Sake of Airtel Payments Bank Users, we have shared its all possible contact alternatives. If they found it helpful then please share this post with your Friends and Families.

You can also share your thoughts and feedback through the comment section.

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